AI replies for toy and kids' gear sellers.
Parents ask a lot of questions before buying — age range, safety, battery type, missing pieces. Botique reads the listing and answers every one of them, so the parent decides fast while the toddler is still napping.
Where DMs break down
- "Is all the paint intact?" "Any missing pieces?" — same questions, every day.
- Age-appropriate guidance matters; getting it wrong loses trust.
- Local parents want pickup; non-locals want posted — the quote changes.
What Botique replies
“Is the Lego set complete?”
Yes — Technic 42096 is complete, all pieces accounted for. $180. Want a pickup or post quote?
“Age range for the wooden train?”
The wooden train set is suitable for 3+. All pieces are smooth, no chips. $45, pickup from Grey Lynn. Interested?
“Can you post to Christchurch?”
Yes — NZ Post tracked to Christchurch is $12. Adds 2-3 business days. Want me to start the order?
Why it fits a toys & kids' gear business
- ✓Condition notes on second-hand items surface automatically in replies.
- ✓Post-and-pickup pricing side-by-side in every quote, not buried in a policy page.
- ✓The bot hands off to you on anything it can't confidently confirm (safety recalls, missing pieces).
Frequently asked questions
Can the bot answer age-appropriateness questions?
It quotes whatever you put in the item description. Write "Suitable for 3+, all pieces smooth and chip-free" in the description and the bot pulls that into replies when asked. It does not make age-safety judgements on its own — it relies on what you have written.
Does Botique handle missing-piece checks for second-hand toys?
Same pattern — write the check status in the item description ("Lego Technic 42096: complete, all pieces accounted for, original box included") and the bot quotes that confidently. Do not list pieces you have not checked; the bot will not invent reassurance.
Can the bot quote NZ Post and pickup options for kids' gear?
Yes. Pickup and post pricing belongs in your FAQ system or as a service item in the catalog. The bot quotes both options side-by-side ("$8 pickup from Grey Lynn, $12 NZ Post tracked to Christchurch") so parents see the price before they commit.
Will the bot hand off if a customer asks about a safety recall?
If a question goes beyond what is in your catalog and FAQs, the bot defaults to "let me check with the owner" rather than inventing an answer. Configure a tenant FAQ for any specific safety policy you want it to handle directly.
No credit card required.