AI customer service for makers and craft sellers.
Your handmade candles, jewellery, and one-off commissions fill your DMs with "can you make this in blue?" Botique answers the standard questions instantly and hands off to you for the bespoke stuff — you spend your day making, not typing.
Where DMs break down
- Same five questions asked ten times a week: lead time, customisation, shipping.
- Custom orders need your attention but standard orders don't.
- Time at the bench is money — every DM pulled you off the craft.
What Botique replies
“How long until you can ship a candle?”
2-3 business days for in-stock scents, 7-10 for custom. What scent are you after?
“Do you do custom engraving?”
Yes — $15 extra for custom engraving. What would you like engraved and on which piece?
“Is the silver ring still in stock in size 7?”
Yes, one left in size 7, $120. Want me to hold it and send a checkout?
Why it fits a handmade & crafts business
- ✓Hands-off the bespoke requests to you — only answers what it can confidently answer.
- ✓Bot-configurable lead times so buyers get accurate expectations without you typing.
- ✓Order form supports customisation notes that land in your dashboard.
Frequently asked questions
Can Botique handle custom orders for handmade items?
It handles standard questions (lead times, customisation options, pricing) confidently and hands off to you for the bespoke specifics ("can you make this in cobalt blue with my mum's initials?"). Customers leave a customisation note on the order form that lands in your dashboard with the order.
Does the bot understand my made-to-order lead times?
Yes — set lead times as FAQs ("Standard candles ship in 2-3 days; custom-engraved orders take 7-10") and the bot quotes them in every relevant reply. The bot does not guess lead times, so the answers stay accurate.
Can buyers ask about materials or craftsmanship details?
Yes if you put those details in your item descriptions or FAQs. The bot is grounded in your live catalog and FAQ list — it answers questions by quoting your data, not by inventing material specs.
Does Botique support deposits for custom commissions?
Yes — the deposit-percentage setting works for both rental and sale tenants. A 50% deposit on a $400 commission means the customer pays $200 via Stripe upfront; you finish the piece and collect the balance via your usual flow.
No credit card required.